Call Grades
I Grade
'I' grade calls are calls where "the immediate presence of a police officer will have a significant impact on the outcome of an incident". This is typically categorised as where there is, or is likely to be, a danger to life, a serious threat of violence, serious damage to property or serious injury. The response time to a call of this urgency is 3 minutes.
S Grade
'S' grade calls are calls where there is a "degree of importance or urgency associated with the initial police action, but an emergency response is not required". The response time to a call of this urgency is 6 minutes.
E Grade
'E' grade calls are calls where police attendance is required, but an emergency police response is not. The response time to a call of this urgency is 10 minutes.
R Grade
'R' grade calls are calls where police attendance is not required. This typically means that the caller has been dealt with appropriately by the call handler.
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